One of our computer systems had a big problem this past Friday which caused a lot of extra work for us, frustration for our users, and urgent questions from upper management.
When I got up on Saturday morning, the global team was still assessing the impacts. I told them that I’d thought that of a potential solution, and my boss told me to run with it.
Ten hours later, I had developed and tested all of the necessary components. I sent a detailed email with the sequence of steps that would be needed to resolve the issue in production.
Yesterday morning, we received approval to deploy my fix. It took a few more hours, but when we were done, everything was working perfectly. I received earnest appreciation from my boss and everyone involved, even the upper management folks who typically reach out only when things go wrong.
One of the business analysts send a note to my boss today, copying me: “You’ve got a ringer on your team!”
My boss replied: “Yes, I do!”
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