Tuesday, January 19, 2021

Crank Call

I answered a phone call this morning. A recorded male voice informed me that this was the “second attempt” to notify me about “extended coverage on your vehicle warranty.” “There’s still time,” the voice assured me, but this would be the last notice before they “close the file.”


I was instructed to press 1 for more information or 2 to decline the offer. I pressed 1.


- Hi, this is Lilian! Can I please have the make, model, and vehicle number so I can pull up your file?


- I’m sorry. What was that?


- Hi, this is Lilian! Can I please have the make, model, and vehicle number so I can pull up your file?


- What was your name again?


- Lilian.


- Hi! How are you today.


- I’m doing fine. How are you?


- I’m good. Thanks for asking.


- Can I please have the make, model, and vehicle number so I can pull up your file?


- Oh, I don’t have a car, but thanks so much for calling me!


- Oh... I...


(click)


By the way, the number that called was 978-759-2706 from Concord, MA. They called back an hour later.



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